Car sharing is a membership based program where, once you join, you can rent a vehicle 24/7. Cars are parked in designated spots on the street or in a lot, close to where you live and work. Members can rent a vehicle for an hour, a day, or overnight.
There’s a one-time application fee and an annual or monthly membership fee, depending on your program and rate plan. Rates vary by city, location and time. Check your program page for more information.
Cars are parked in designated spots on the street or in a lot, close to where you live and work. Locations vary by city. See your program page for more information.
Car sharing is the perfect complement for your on-the-go lifestyle. We know you could use a variety of public transportation options such as taking the train, the bus, walking, or biking. But, sometimes you need a car.
It’s easy to get started! First, choose a car sharing program near you and review our member eligibility policy carefully. You’ll need a valid driver’s license, and in most cases, a valid major credit card in your name. Next, fill out the online application.
International Drivers’ Licenses Accepted! If you have a qualified driver’s license from another country and/or an international permit, you’ll just need to show it to a local Enterprise CarShare representative. (We’ll contact you with further instructions upon application.)
Once your membership has been approved, you’ll receive an email confirmation. We’ll mail you a membership card and welcome brochure with your member ID number—you’ll need this to log in and reserve. Please note it may take up to 7 business days to receive your membership materials.
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Be sure you’ve entered the following correctly on your application:
After submitting your application, you should expect an approval email or additional follow up steps within 1-2 business days. (International applicants may take longer to get approved.)
Once your membership is approved, you should receive your membership materials in the mail within 5-7 business days (often sooner, depending on your geographic location). When you have your card, you’ll be on your way!
The approval process is simple and we work to get you on the road as soon as we can. Please allow up to ten days for the entire approval process and for the arrival of your member card. If you need to drive sooner, we may be able to accommodate your request in certain markets where we have a storefront. Contact us for more information.
If you’re a student between 18 – 20 years old, at most of our University programs, or where required by law, you can join. Please check out your program page for more details.
Yes. Check our program locations page to see if your company or school is already an Enterprise CarShare member. If we’re not on your campus yet, you can request information to start a program online by submitting an RFP.
Go mobile with our Enterprise CarShare app! We’ve built a one-stop shop for all of your on-the-go CarShare needs, accessible directly from your mobile device.
Once you log-in to the app, you’ll enjoy the following:
Automatic geolocation to find vehicles closest to you
Create, modify or cancel reservations in just a few clicks
View current rental or extend your reservation
Upload gas receipts on-the-go
Use your member ID and personally selected password to log in online via your desktop or mobile device. Select the time you need and search for vehicles in your desired area. Reserve and use 24/7 with an hour minimum, with as little notice as you like. You’ll receive a confirmation email with details and directions to the vehicle. You can also call us 24/7 to make or extend your reservation (a booking charge may apply).
We have an assortment of vehicles ranging in class from Economy to Luxury, with availability varying by location. Cargo vans for hauling are available in most major cities. To see what vehicles are available in your neighborhood, visit your program page.
Reservations can be as short as 45 minutes and increase by 15 minutes as required. Maximum reservation length is typically ten days, but can vary based on your program. If you need a car longer than ten days, give us a call and we’ll do our best to accommodate your driving needs.
You can book on the spur-of-the-moment, or up to 6 months in advance. There is no standard or required time frame to arrange for a vehicle. It is always a good idea to book as soon as you know that you want to drive.
To maximize availability for all members, we ask for notice when canceling your reserved time, or a fee may apply. Your reservation cancellation policy may differ depending on your program and location. Please visit your program page for exact details.
No. Vehicles must be returned to the lot they were picked up at.
Yes. Please refer to the Terms and Conditions on your program page for restrictions.
Yes. Many of our programs already allow for members to access a nation-wide fleet of vehicles for multi-city use but may require additional steps. Click here for instructions on how to view additional markets. If you do not see this message once logged in, contact us for more information on how to rent in other cities.
Unlock & Go
When you arrive at your reserved vehicle, place your membership card over the sensor on the driver’s side windshield until you hear the doors unlock. The keys will be inside in the vehicle. Now you're ready to roll!
Unlocking the vehicle may differ depending on your program and location. Please visit your program page for exact details.
Before heading to pick up a vehicle, it’s important to check your online account to ensure your reservation has been booked properly and review your confirmation email, which will include details about your reserved vehicle and location. If you get to the Enterprise CarShare parking area and your car is not there, call us and we will assist you by locating the vehicle or switching your reservation to another available vehicle.
Only you or another driver approved on your Enterprise CarShare account can drive the vehicle during your reservation.
Fuel is included! One of the responsibilities of membership is to refill the gas tank when it drops to ¼ full during your car sharing period. Be sure to return the fuel card to the same place you found it after you've filled the tank. Failure to return the vehicle with a minimum ¼ tank of fuel or a lost fuel card could result in a fee. If the station you visit does not accept our fuel card, you can send in your receipt and we will reimburse you.
Use the fuel card located in the vehicle. If you program has an in-car keypad, the fuel card is located in a slot on the left side of the keypad; if not, it can be found in the glove box. You’ll need to provide a unique fuel PIN when paying. Review member policies on your program page for more details. Fill the tank with regular fuel and replace the gas cap, then return the fuel card where you found it. If you experience trouble using the fuel card, contact Member Services for assistance. You may be asked to pay for fuel and submit your final (not prepay) receipt within 30 days for your account to be credited.
First, avoid vehicles labeled as “pet-free.” Pets are required to be crated at all times while in non-pet-free vehicles. (Service animals used by members or passengers with disabilities are allowed in the vehicle without a carrier.) Please return the vehicle free of pet hair. Pet hair on the seats may result in a cleaning fee.
No—there is a fine for smoking in our vehicles.
You are responsible for picking up trash and taking personal belongings upon exiting the vehicle. If you find the vehicle in less than acceptable condition at the start of your reservation, call Member Services immediately to avoid a fee. Be sure to leave the vehicle in good condition for the next member. If the member using the vehicle after you reports that the vehicle was left in an unacceptable condition, you may be assessed a fee
In the event of a breakdown, flat tire or other problem, call us immediately so we can dispatch our 24-hour roadside assistance.
Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.
Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. Visit our Customers with Disabilities page for more information.
Return the vehicle to its designated parking space or lot (where you picked it up). Please remember to leave the vehicle ready for the next member:
Ending your reservation may differ depending on your program and location. Please visit your program page for exact details.
Please note: Simply returning the car to its designated parking space will not notify us that the car has been returned—you must also complete the steps above to ensure your reservations ends, or late fees may apply.
Returning the vehicle late or extending after your reservation has ended will incur a fee. If you know you're going to be late, extend online, with our app, or by phone before the end of your reserved time. If there's no reservation right after yours, we can extend your reservation without a problem. If your extension or late return delays another member who has reserved the vehicle you are driving, an inconvenience fee may apply.
Sometimes. If you plan to return your vehicle earlier than expected, simply shorten your reservation online, with our app, or by phone. Your reservation cancellation policy may differ depending on your program and location. Please visit your program page for exact details.
Contact us immediately so we can make arrangements to remove the unauthorized vehicle and give you directions on where to park. We may ask you to find another parking space close by and provide location details to us so we can move the vehicle or direct the next member to the car.
Always check the vehicle before exiting to ensure you have all of your belongings and that the vehicle is clean and fueled. If you do leave behind an item, contact Member Services for temporary access to the car as long as it isn’t on reservation with another member. Please be aware that Enterprise is not responsible for any personal belongings left behind.
You’ll keep a credit card on file to pay for your reservations. Depending on your program location and membership, reservations may be charged when you book or at the time of your reservation. Additional time, mileage and fees will be charged as they are incurred and applied to the total cost of your trip. The card on file must be a major credit card and must be in the name of the primary member (account holder).
Annual memberships renew automatically and any applicable membership fee will be charged upon the anniversary month of your join date. For more details on payment, review member policies on your program page.
Depending on the plan you choose, your rate may also include a limited amount of kilometres per reservation, reserved day or hour. Any kilometres over your limit will be charged at a low per-kilometre rate. Check your program page for your rate plan’s mileage limit and per-kilometre charge.
Driving credit can be applied toward reservation time and mileage. It is automatically applied to eligible costs and cannot be transferred, applied to previous rentals or balances owed or other fees/charges,and has no actual cash value or surrender value.
Insurance & Damage
Physical damage and liability protection is included in your low, hourly rate and coverage levels vary by program. In some markets, you may purchase additional coverage options for your hourly or daily rental to cover you for the year, or use your credit card coverage (where applicable). Review your program page for specific information.
Call the police before leaving the scene to make a report and, if available, fill out the accident checklist found in the glove box. Please call us to notify us of the accident immediately so that we can create a report of the information you collect and assist you in any way possible. We’ll be sure to make alternate arrangements for the next Enterprise CarShare member that has a reservation for that vehicle.
If you are in an accident with another vehicle, we will respond to claims from other parties up to the limits required by the province and as described in the terms and conditions of your application.
If the vehicle is damaged during your reservation, you may be responsible for a damage fee. Liability and Damage Waiver coverage varies by program or location. Please review your program page or contact us for more information. Please do not attempt to repair a vehicle on your own. Report any damage or vehicle issues to Member Services before continuing to drive to ensure your safety and avoid further damage or cost.
You’ll find a Damage Evaluator and instructions in the glove box. Before driving away, please take a few minutes to check for any damage or vehicle issues and report to our emergency line (phone number) immediately to avoid being charged fees for damages that may have existed prior to your use of the vehicle. Failure to report damage could result in suspension or termination of membership.
We don't want to hold you responsible for damage that existed prior to your use of the car. Please take a few minutes before you drive to inspect the car prior to each rental. In the glove box, you’ll find a damage evaluator and instructions for reporting damage or vehicle issues at the time of pick up. Please call us immediately to report any problems so that we can document the vehicle’s condition prior to your use and, if needed, make other arrangements for you.
If Enterprise CarShare is on your work site for business use, your rules and policies may differ from those listed below. Please refer to your program-specific page for more details.
You can join by visiting your organization’s location page or via a link provided by your employer.
The account administrator can contact us to remove a member from the account. We’ll provide instructions for returning membership card or fob.
Yes! We develop custom programs for businesses, governments and universities based on your organization’s size, needs and goals. These memberships range from placing a few cars near your building, to offering a private fleet for your employees only.
Contact us today and learn about how we can help your organization save time, save money, reduce emissions and be a leader in your community.
Because business accounts are customizable, it depends on your specific program. Some organizations elect to have us place a few cars near their office but are open to anyone in the city to use them. Other organizations have us set up entirely as a private fleet just for their employees and clients to use. Contact us today to learn more about the best and cost-effective transportation solution for your organization.
See how other companies did it by viewing our case studies.
Business and Government physical damage and liability protection coverage vary by program. Options are available. Contact us for details.
Enterprise has the world’s largest and most diverse fleet of vehicles. When you rent from Enterprise CarShare, you can choose from a variety of newer model and well-maintained vehicles. We will evaluate your organization’s needs and suggest specific car models that best fit your business. We offer a large and diverse fleet, including fuel-efficient vehicles, SUVs, cargo vehicles, electric and hybrid models.
The member is responsible for paying for all tolls, traffic or parking tickets while using an Enterprise CarShare vehicle.
Fuel policies will vary by business account.
If sharing cars with the city, please refill the gas tank when it drops to ¼ full during your car sharing period. Be sure to return the fuel card to the same place you found it after you've filled the tank. Failure to return the vehicle with a minimum ¼ tank of fuel or a lost fuel card could result in a fee. If the station you visit does not accept our fuel card, you can send in your receipt and we will reimburse you.
If your program is exclusive to those only within your company, please refer to your company’s travel policy.
If sharing cars with the city, use the fuel card located in the vehicle. If you program has an in-car keypad, the fuel card is located in a slot on the left side of the keypad; if not, it can be found in the glove box. You’ll need to provide a unique fuel PIN when paying. Review member policies on your program page for more details. Fill the tank with regular fuel and replace the gas cap, then return the fuel card where you found it. If you experience trouble using the fuel card, contact Member Services for assistance. You may be asked to pay for fuel and submit your final (not prepay) receipt within 30 days for your account to be credited.
If your program is exclusive to those only within your company, please refer to your company’s travel policy.
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