Using Enterprise CarShare


Thanks for your membership with Enterprise CarShare. Download the Enterprise CarShare app for Android or iPhone for the fastest and easiest way to make reservations. Here's an overview of how to book and drive our vehicles.

Reserve:

  1. Log into the app or EnterpriseCarShare.ca using your member ID and password.
  2. Create a reservation by searching for the time and vehicle you want.
  3. Check the confirmation email to ensure the correct date/time, and parking lot details.

Unlock and go:

  1. Bring your member card and the reservation details (from app or email).
  2. Inspect the vehicle for damage and immediately call or email any unreported damage. Failure to report prior damage before driving may result in being held responsible.
  3. Place member card over reader on windshield, doors will unlock when light turns green.
  4. Remove key from key holder in the glove box to start your trip.
  5. Use key to lock/unlock vehicle during reservation.

Return:

  1. Fuel is included (see below for details). Ensure fuel is above 1/4 tank.
  2. Return vehicle to its reserved parking location.
  3. Turn off vehicle and insert circular fob into glove box key holder.
  4. Place card over reader on windshield to end trip (do not manually lock doors).
  5. Check door handle to confirm doors are locked.

Starting and Ending your Reservation

Starting and Ending your Reservation Play Video

Filling up with Fuel:


The universal fuel card may now be found in most of our vehicles.  They can be used at any pay-at-the-pump station.

  • The fuel card can ONLY be used at pay-at-the-pump (and does not work inside the station).
  • DO NOT FILL WITH DIESEL. Filling with diesel is considered negligence and will cause the engine to fail.
  • Fuel Card PIN: The four-digit PIN code is in your reservation details (check the app or your confirmation email).

In the unlikely event you need to purchase fuel on your personal credit card and need to be reimbursed, upload a photo of the final receipt (including number of litres purchased) using the mobile app or email a photo of the final receipt to infocanada@enterprisecarshare.ca within 30 days.

Things to Remember:

  • Please return your vehicle on time to avoid late fees. To extend your reservation, use the mobile app or call us at 1-844-341-7888 option 1.
  • There is no fee for cancelling within 1 hour of creating a reservation if it has not started. A $1 flat fee is charged for cancelling more than 6 hours prior to the reservation start time. The first 6 hours of the reservation is charged when cancelling/shifting your time within 6 hours of the start time unless the vehicle is booked by another member for that time.
  • Smoking, vaping and e-cigarettes are not permitted in vehicles.
  • Leave the interior clean and free of pet hair (pets not allowed in "dog free" vehicles).

Feel free to contact us if you have any issues or questions at infocanada@enterprisecarshare.ca or 1-844-341-7888.