To maximize availability for all members, we ask for notice when canceling your reserved time, or a fee may apply. Your reservation cancellation policy may differ depending on your program and location. Please visit your program page for exact details.
When you arrive at your reserved vehicle, select "Unlock" on your mobile app or scan your membership card over the sensor on the driver’s side windshield until the middle light flashes and you hear the doors unlock. The keys will be inside in the vehicle. Now you're ready to roll!
Unlocking the vehicle may differ depending on your program and location. Please visit your program page for exact details.
Before heading to pick up a vehicle, it’s important to check your online account to ensure your reservation has been booked properly and review your confirmation email, which will include details about your reserved vehicle and location. If you get to the Enterprise CarShare parking area and your car is not there, call us and we will assist you by locating the vehicle or switching your reservation to another available vehicle.
You’ll find a Damage Evaluator and instructions in the glove box. Before driving away, please take a few minutes to check for any damage or vehicle issues and report to our emergency line (phone number) immediately to avoid being charged fees for damages that may have existed prior to your use of the vehicle. Failure to report damage could result in suspension or termination of membership.
We don't want to hold you responsible for damage that existed prior to your use of the car. Please take a few minutes before you drive to inspect the car prior to each rental. In the glove box, you’ll find a damage evaluator and instructions for reporting damage or vehicle issues at the time of pick up. Please call us immediately to report any problems so that we can document the vehicle’s condition prior to your use and, if needed, make other arrangements for you.
Use the fuel card located in the vehicle. If you program has an in-car keypad, the fuel card is located in a slot on the left side of the keypad; if not, it can be found in the glove box. You’ll need to provide a unique fuel PIN when paying. Review member policies on your program page for more details. Fill the tank with regular fuel and replace the gas cap, then return the fuel card where you found it. If you experience trouble using the fuel card, contact Member Services for assistance. You may be asked to pay for fuel and submit your final (not prepay) receipt within 30 days for your account to be credited.
In the event of a breakdown, flat tire or other problem, call us immediately so we can dispatch our 24-hour roadside assistance.
Call the police before leaving the scene to make a report and, if available, fill out the accident checklist found in the glove box. Please call us to notify us of the accident immediately so that we can create a report of the information you collect and assist you in any way possible. We’ll be sure to make alternate arrangements for the next Enterprise CarShare member that has a reservation for that vehicle.
If you are in an accident with another vehicle, we will respond to claims from other parties up to the limits required by the province and as described in the terms and conditions of your application.
Return the vehicle to its designated parking space. Please remember to leave the vehicle ready for the next member:
Ending your reservation may differ depending on your program and location. Please visit your program page for exact details.
Please note: Simply returning the car to its designated parking space will not notify us that the car has been returned—you must also complete the steps above to ensure your reservations ends, or late fees may apply. If you decide to end your trip early, please consider using the "Return Early" feature on the app or website to make the car available for other members.
Returning the vehicle late or extending after your reservation has ended will incur a fee. If you know you're going to be late, extend online, with our app, or by phone before the end of your reserved time. If there's no reservation right after yours, we can extend your reservation without a problem. If your extension or late return delays another member who has reserved the vehicle you are driving, an inconvenience fee may apply.
Sometimes. If you plan to return your vehicle earlier than expected, simply shorten your reservation online, with our app, or by phone. Your reservation cancellation policy may differ depending on your program and location. Please visit your program page for exact details.
Contact us immediately so we can make arrangements to remove the unauthorized vehicle and give you directions on where to park. We may ask you to find another parking space close by and provide location details to us so we can move the vehicle or direct the next member to the car.
Arrive at your vehicle no more than 5 minutes prior to your reservation start time. Once at the vehicle select “Unlock” on your mobile app, watch for the sensor lights to go from red to green, listen for the doors to unlock, and to then start your trip. Use the ignition key to lock and unlock the vehicle throughout your reservation and when your trip is done insert the circular fob on the keys back into the glovebox keyholder. Once you are out of the vehicle, select “Lock & End Trip” in the app to end your trip. The sensor lights will go from flashing green to red and you will hear the doors lock. Please check to confirm vehicle is secure before walking away.
If the signal from the vehicle is low or interrupted a membership card will be required to open the vehicle. If you are experiencing problems unlocking the vehicle for your reservation and do not have your membership card available, please call for assistance.
The cost of Enterprise CarShare depends on certain factors.
Membership costs include a one-time application fee & monthly plan fees that vary by rate plan.
Rental Rates are based on the vehicle, location, time of day & membership plan. This cost is estimated on the app prior to confirming a booking. This cost includes fuel, standard liability protection, and comes with a $1,250 damage responsibility.
The cost may also be dependent on distance charges. Each plan has a certain number of kilometres included per day, after which a small per KM charge is added to the rental rates.
All tolls, tickets & parking costs are covered by the member. Click here to find out more.
Once you arrive at your program page, you will fill out an application form. After submitted, please allow for 5-7 business days for our team to review your application. When your membership has been approved, you’ll receive an email confirmation with your member ID number—you’ll need this to log in and reserve.
A major credit card in the name of the primary member must be supplied at the time of application. Once approved, a valid credit card in the name of the primary member must be kept on file to pay for your trips or amended reservations, additional time, overage kilometres, and fees.
All memberships renew automatically. Monthly Membership fees will be charged on the first day of each month.
For more details on payment, review member policies here.
A driving credit can only be applied to trip time and overage kilometres. It is automatically applied to eligible costs and cannot be transferred. It cannot be applied to previous trips, balances owed, or any other fees and charges. Some driving credits have an expiration date. Driving credits have no actual cash value or surrender value.
Physical damage and liability protection are included in your hourly and daily rates. The levels of protection can vary by program. In some markets, you may purchase additional protection – there are options for individual trips, monthly coverage, or annual coverage. You may also use a major credit card for protection (where applicable).
As a reminder, rental rates include standard liability protection, and come with a $1,250 damage responsibility. Click here for more details.
Depending on the plan you choose, your rate includes limited kilometres. Any kilometres over your limit will be charged at a low per-kilometre rate. Check your program page for your rate plan’s mileage limit and per-kilometre charge.
Any reservations that take place in the future - after you have changed your rate plan - will be priced according to your new rate plan. Reservations are charged as per the active rate plan on the day/month your reservation ends. Your hourly, daily and kilometre allotment may increase or decrease depending on your rate plan for that month.
Rate Plans Basic and Basic Monthly are designed for Members who typically drive less distance and are looking for a lower commitment plan. The Standard Monthly and Standard Monthly with Value Plans are designed for Members who typically drive longer distances and will be consistent users of CarShare. For more information on the types of membership plans available click here.
Switching to a different membership plan is easy, and there are no long-term commitments! To choose a different plan for your next month (and beyond), login to our full site and click on “My Account” and then the “Account” tab and click on the link, “Change My Rate Plan” all changes are applicable at the start of the next month. If you need assistance, please reach out to our Member Services team.