The safety and well-being of our members remain our top priority. We have modified our reservation process to ensure that each vehicle is thoroughly cleaned and sanitized between rentals, using enhanced procedures established by leading safety experts. In addition, we have added the following precautions to protect the safety of our members and our customers.
When you’re ready to rent with us, please be aware of the following temporary adjustments to our service and rental processes. These adjustments are necessary to ensure that we provide a clean and sanitized rental to each and every customer.
To reserve a vehicle:
1. Our systems have been updated to automatically apply a sanitation window between reservations. Please book your reservation as normal.
2. To change your reservation, you will need to call the Reservation Line at 1.844.341.7888 (option 1). If you have already started the trip, you can end your reservation early or extend for up to an hour through the app.
The cleaning buffer between reservations makes accommodating short hourly rentals challenging.
While we have maintained the 45-minute minimum length of rental to keep the service convenient, we appreciate you considering the following in the interest of all members:
Please note that vehicle availability is limited at this time.
Changing Reservations:
If you need to amend a future reservation, please call our Reservation Line at 1.844.341.7888 (option 1). If you have already started your reservation, please use the app to adjust pick-up or drop-off times.
Canceling Reservations:
To cancel a future reservation, call our Reservation Line at 1.844.341.7888 (option 1). Please review our cancellation policy for fee details: https://www.enterprisecarshare.ca/ca/en/policies/toronto-policies.html
Effective June, 26, 2020 modified services are available in Toronto and Mississauga. In order to ensure that vehicles are cleaned according to our enhanced procedures between every reservation, we will have limited vehicle availability. Members can search for available vehicles on our website or app.
If you are a member of a program outside of the Toronto or Mississauga markets, please check back for updates. In the meantime, you can take advantage of discounted daily rates with Enterprise Rent-A-Car by reserving here.
To ensure the safety and wellbeing of our customers, some of our operations will remain temporarily suspended. We apologize for any inconvenience this may cause.
We look forward to offering the full benefits of car-sharing soon. For now, we have limited our operations to continue providing our members and employees with the highest standard of cleanliness.
While we were away, we suspended membership fees and renewals. You will receive a prorated credit on your account for the portion of your annual membership and/or damage waiver fees during the three months that our service was suspended. Monthly and annual fees will resume based on their regular timeframe starting in July.
If you would like to change your plan or program, please email infocanada@enterprisecarshare.ca
Please login to your account and follow the prompts to show us your license. Licenses that expired during the state of emergency will continue to register as valid in our system until the end of the state of emergency. After that time, you are required to renew your license and provide us with the updated information to prevent temporary account suspension.
Our local team is working from their homes but remains ready to serve you while our storefront is closed. For assistance from your local Member Service Team please call 1.844.341.7888, choose option 3 between 9:30.a.m. and 6:30.p.m., Monday through Friday (closed on holidays) or email infocanada@enterprisecarshare.ca.
Please note that we may be experiencing higher call volume at this time. Thank you for your patience.
Protecting our Customers & our Employees:
We are following the best practices recommended by the various health authorities to reduce risk and help protect our customer and employees during this Coronavirus outbreak.
These practices include:
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work.
Vehicle Cleaning:
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than high-touch points including:
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
